RETURN AT CUSTOMER DISCRETION All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 25% restock fee. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition.
SPECIAL ORDER AND NON-STOCK ITEMS Return or order cancellation of special order items will be charged up to 50% restock fee.
DAMAGE IN SHIPPING The customer is responsible for inspecting the order for damages or missing items and reporting it within 72 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. Credit will be issued for the exact number of fluorescent tubes damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge.
DEFECTIVE PRODUCT Products are sold with their respective manufacturer's warranty. Warranty periods and services vary byproduct. Not all products are covered by a manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. All products are warranted for 90 days from the date of purchase regardless of manufacturer's warranty. After 30 days, the customer will be charged the freight for replacement.
SHIPPING AND WEBSITE ERRORS Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.