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Store Policies
Store Policies Thank you for visiting our site |
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| Exchanges and Returns | |
| + | At EspLighting.com, we would like to help you resolve any purchase problems quickly and as easily as possible. You may make an exchange or return, provided you meet the terms and conditions listed below. Please note that not all items are covered by our return policy. Before you make your purchase read the complete return policy information. |
| + | RETURN AT CUSTOMER DISCRETION All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 25% restock fee. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition. SPECIAL ORDER AND NON-STOCK ITEMS Return or order cancellation of special order items will be charged up to 50% restock fee. DAMAGE IN SHIPPING The customer is responsible for inspecting the order for damages or missing items and reporting it within 72 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. Credit will be issued for the exact number of fluorescent tubes damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. DEFECTIVE PRODUCT Products are sold with their respective manufacturer's warranty. Warranty periods and services vary byproduct. Not all products are covered by a manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. All products are warranted for 90 days from the date of purchase regardless of manufacturer's warranty. After 90 days, please contact the manufacturer for warranty replacement. After 30 days, the customer will be charged the freight for replacement. SHIPPING AND WEBSITE ERRORS Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge. |
| + | If you do have a problem or discrepancy with an order, please reach us through the contact information provided at the bottom of the page. |
| Shipping timelines & Options | |
| + | ESP has found that the United States Postal Service provide our customers a competitive delivery service at a fair price. The two options outlined below have been very effective for our clientele. • USPS Priority Domestic • USPS Priority International However, if for any reason, you wish us to use another carrier, please reach us through the contact information provided at the bottom of the page and we will accommodate you. |
| Privacy Policy | |
| + | May be found here. |
| Comments and Suggestions | |
| + | If you have any comments, questions or suggestions, please e-mail us. E-mail: inquiry@esplighting.com |
Energy Saving Products
187 W. Orangethorpe Ave., Ste. D, Placentia, CA 92870
(800) ESP-4545 OR (714) 744-1600
Email us
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Our company name is Energy Saving Products (acronym "ESP") located in Orange, California. More specifically we are a manufacturer's representative of US & China made lighting products by a company called Lights of America that specializes in 1) LED lighting; 2) Outdoor Fluorescent Light Fixtures; 3) Compact Fluorescent Light Bulbs (a.k.a. CFLs), which are often referred to generally as bulbs; 4) Ceiling Fixtures; 5) Desk Lamps; 6) Fluorescent Lamps; 7) Night Lights; 8) Flourex Outdoor Fixtures; 9) Fluorescent Replacement Bulbs; 10) Fluorescent Shop Lights; 11) Fluorescent Under Cabinet; 12) Fluorescent Black Lights; and, 13) Fluorescent Ballasts. Often fluorescent or compact fluorescent bulbs are also called incandescent replacement or halogen replacement or energy efficient fluorescent bulbs. Lights of America products save money for you by reducing energy bills with fluorescent technology. All products manufactured in the United States are clearly marked "Made in USA".
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