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FAQ
Frequently
Asked Questions What Can we help you with? |
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| Shipping Questions | ||
| + | How to check on shipping status? | Your order will typically be delivered in 5 to 7 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions. |
| + | How long will my order take to ship? | We process orders as soon as possible, and most orders are fulfilled the same business day. You will receive a tracking number by email once you order has shipped. |
| Technical Support | ||
| + | Help, I lost my installation sheet! | We at EspLighting.com are proud to be an authorized distributor of Lights of America brand products. However, since their products information they offer is constantly expanding and changing, it has become impracticable to maintain the entire catalog on our site. Please refer to http://www.lightsofamerica.com for the latest installation sheets. |
| + | I can't find my replacement bulb. Help! | We know, finding the right replacement bulb can be challenging at times. Please call us at (714) 744-1600 and we will walk you through the process. |
| Warranty Claims | ||
| + | My product was damage in shipping. Help! | The customer is responsible for inspecting the order for damages or missing items and reporting it within 72 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. Credit will be issued for the exact number of fluorescent tubes damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. |
| + | I purchased my Lights of America brand light from another store. Can you help me. | No problem! We are an authorized service center for lights of america brand products. Please call us at (714) 744-1600 to receive an RMA number. If your product is in the manufacturer's warranty period, we will replace it free. Please note that your original sales receipt will be required. |
| Best Deals | ||
| How do i get discount coupons for your site? | There are two ways: discounts are available through a sign-up form on the specials page. However, our best deals are only available to our customers. Therefore, in order to receive the latest specials, you must be a customer. We send out very best specials every month on different product lines we are promoting. So join our club today! | |
Energy Saving Products
187 W. Orangethorpe Ave., Ste. D, Placentia, CA 92870
(800) ESP-4545 OR (714) 744-1600
Email us
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Our company name is Energy Saving Products (acronym "ESP") located in Orange, California. More specifically we are a manufacturer's representative of US & China made lighting products by a company called Lights of America that specializes in 1) LED lighting; 2) Outdoor Fluorescent Light Fixtures; 3) Compact Fluorescent Light Bulbs (a.k.a. CFLs), which are often referred to generally as bulbs; 4) Ceiling Fixtures; 5) Desk Lamps; 6) Fluorescent Lamps; 7) Night Lights; 8) Flourex Outdoor Fixtures; 9) Fluorescent Replacement Bulbs; 10) Fluorescent Shop Lights; 11) Fluorescent Under Cabinet; 12) Fluorescent Black Lights; and, 13) Fluorescent Ballasts. Often fluorescent or compact fluorescent bulbs are also called incandescent replacement or halogen replacement or energy efficient fluorescent bulbs. Lights of America products save money for you by reducing energy bills with fluorescent technology. All products manufactured in the United States are clearly marked "Made in USA".
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